Refund & Cancellation Policy

1. Booking Retainer Deposits

1. Non-Refundable Retainer: Booking retainer deposits paid to secure a specific date and time on our calendar are non-refundable. This covers our administrative costs and reserves exclusive time that prevents us from taking other client bookings.

2. Rescheduling Exemption: If you give us at least 48 hours' written notice prior to your scheduled session, your retainer deposit can be fully transferred to a new shoot date within 60 days without penalty.

3. Cancellations under 48 Hours: Cancellations made with less than 48 hours' notice forfeit the deposit, unless the cancellation is due to an acute pet illness or severe weather conditions.

2. Weather & Animal Welfare Cancellations

1. Bad Weather: Outdoor pet photography depends on suitable weather conditions. If severe weather (e.g., heavy rain, storms, extreme heatwaves) forces us to cancel a session, we will offer you a complimentary reschedule. If a mutually agreeable date cannot be found within 90 days, any deposit paid will be refunded in full.

2. Animal Stress or Illness: The safety and well-being of your pet are our highest priority. If a session must be paused or cancelled due to sudden pet illness, injury, or extreme distress, we will reschedule the remaining time at no extra charge.

3. Digital Images & Editing Services

1. Digital Media Downloads: Under UK law (Consumer Contracts Regulations 2013), the standard 14-day cooling-off period does not apply to digital content once download access has been granted or digital files have been delivered.

2. Artistic Discretion: Photography editing styles, color grading, and creative composition are subject to artistic interpretation. Refunds will not be issued based on personal preference regarding editing style, provided the work substantially aligns with the portfolio samples shown on sploot.uk.

3. Technical Failure Guarantee: In the highly unlikely event of total digital storage corruption, technical failure, or loss of session images prior to gallery delivery, Peter Constable Media Ltd will issue a 100% full refund of all monies paid for that session, or offer a complete complimentary re-shoot.

4. Custom Physical Prints & Wall Art

1. Bespoke Goods Exemption: Physical items such as fine art prints, canvases, framed products, and heirloom albums are custom manufactured to your specifications upon order. Under UK consumer law, custom-made goods are exempt from statutory cooling-off refund rights once production has commenced.

2. Damaged or Defective Items: If your physical print or wall art arrives damaged, defective, or with a manufacturing flaw:

   • You must notify us in writing within 7 calendar days of delivery at hello@sploot.uk with photographic proof of the damage or defect.

   • We will arrange a replacement product to be manufactured and delivered at zero additional cost to you.

5. Processing Refunds

1. Approved Refunds: Any agreed monetary refunds will be processed using the original payment method (Stripe or PayPal).

2. Processing Time: Refund transfers typically take 5–10 business days to appear back on your bank or credit card statement after authorization.

6. Contact Us

For any questions regarding refunds, order issues, or booking cancellations, please reach out to our team:

• Business Name: Sploot & Co. (Peter Constable Media Ltd)

• Company Registration No.: 17005230

• Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

• Email: hello@sploot.uk

• Website: https://sploot.uk